Privacy Policy Dragonia Casino

At Dragonia Casino, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we handle information collected from our players and website visitors.

Who We Are

The operator of Dragonia Casino is responsible for your personal data. We determine how and why your data is processed. For privacy questions or requests, contact our Data Protection Officer at dpo@dragonia.com.

What Information We Collect

We collect personal data in several ways:

• Directly from you: When you register, you provide information such as email, date of birth, country, phone, gender, full name, address, username, and social security number. We also receive your IP address and general location.
• Due Diligence & KYC: For legal and security reasons, we may collect copies of identity documents, proof of address, banking details, and other information for anti-money laundering and age verification.
• Financial data: Information for deposits and withdrawals, including bank ID, IBAN, and payment system details.
• Automatically: Device info, logs, cookies, your general location, and usage data.
• Third-party sources: Sometimes we verify information using public records, financial institutions, and official agencies to meet security and regulatory requirements.

How We Use Your Data

We use personal data to:

• Provide and improve our services, communicate with you, and give account support.
• Enforce security and verify your identity.
• Comply with legal and regulatory obligations, such as KYC and anti-money laundering.
• Analyze data to improve service quality and player experience.
• Personalize marketing, offers, and send promotions (with your consent).
• Prevent fraud, investigate suspicious activities, and resolve disputes.

Legal Bases for Data Processing

Dragonia Casino processes data only when legally allowed, including:

• To perform a contract with you (e.g., account creation and support).
• To comply with legal obligations.
• To protect our legitimate business interests-such as site security and service improvements.
• With your informed consent (for marketing and personalized offers).

How We Share Data

Your information may be shared with:

• Our staff, related group companies, and authorized personnel.
• Payment providers and banks for transaction processing.
• Service providers for customer support, IT, analytics, marketing, and website hosting.
• Marketing partners and fraud prevention agencies.
• Regulatory authorities and law enforcement were required by law.
• Game providers and data aggregators for service quality.
• Other parties in connection with company mergers, acquisitions, or business transfers (always under this policy’s terms).

Data Retention

We store your data as long as you remain an active player and to meet legal requirements. Once your account is closed and there are no outstanding obligations, your data is deleted or anonymized.

Your Privacy Rights

As a player at Dragonia Casino, you have the right to:

• Access your personal data and know how it is processed.
• Correct or update inaccurate personal details.
• Request deletion or restrict processing of your data.
• Request the transfer of your data to another provider.
• Object to certain uses of your data or withdraw marketing consent.
• File a complaint with a data protection authority.

To exercise your rights, email support.

Cookies and Similar Technologies

We use cookies, pixels, and related tools to improve your site experience and deliver relevant content. Non-essential cookies require your consent, which you can manage at any time.

Data Security

We implement robust security measures-technical, organizational, and physical keep your data safe from unauthorized access, loss, or misuse. While we use advanced safeguards, no internet system is ever fully immune to risk.

International Transfers

Your personal data may be processed outside the EU/EEA. When we do this, we ensure proper safeguards (like Standard Contractual Clauses or adequacy decisions) to protect your privacy, in line with applicable law.

Changes in Ownership

In the event of a company sale, merger, or transfer, your data might be transferred to the new owner under the same privacy protections in this policy.

Contact Us

If you have any questions about privacy, want to exercise your rights, or need information about data protection at Dragonia Casino, contact us at support.

Policy Updates

This Privacy Policy may be updated as technology, our services, or the law changes. We encourage you to review this page periodically.